Shipping policy

📦 Studio Roo Shipping Policy 

✨ Processing Times

Every order is handmade, packed with care, and sprinkled with Studio Roo joy. Please allow 1–2 business days for processing before your order ships. During busy seasons, processing may take a tiny bit longer — but I promise I’m working as fast as my teal‑and‑brown Roo hands can go.

🚚 Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and chosen shipping method. Once your package ships, delivery times are determined by the carrier — the brave postal heroes who take your Roo goodies on their adventure.

🔍 Order Tracking

You’ll receive a tracking number as soon as your order ships. Please allow up to 24 hours for tracking to update (sometimes carriers need a moment to get their life together).

📦 Lost or Delayed Packages

Once your package leaves Studio Roo, it’s officially out in the world living its best teal‑brown-and‑red adventure. Sometimes that means smooth sailing… and sometimes it means detours, delays, or a dramatic cross‑country road trip.

If your package is delayed or lost, I’ll absolutely help track it down and communicate with the carrier. While I can’t guarantee replacements or refunds for carrier chaos, I can guarantee kindness, effort, and zero stress while we figure it out together.

And remember — your happiness is the priority:

💛 ⭐ No Questions Asked Replacement ⭐

If your order arrives and you’re not satisfied, I’ll send a new one — no questions asked. No returns. No hoops. No hassle. Just Studio Roo love.

🏡 Incorrect Addresses

If an address is entered incorrectly at checkout, the customer is responsible for any reshipment fees. (But if you message me quickly, I can usually fix it before it ships!)

🌈✨ Studio Roo Happiness Guarantee ✨

🌈 100% Love It or I Fix It — No Returns Required Handmade joy, zero stress.